Returns & Refunds Policy

Thank you for shopping with Curlsaura Ltd. Please read our returns policy carefully before placing an order. This policy applies to all UK, EU, and international customers.

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Non-Returnable Items

For hygiene and safety reasons, the following items are strictly non-returnable and non-refundable once dispatched:

• Body shapers and undergarments

• Wigs, lace frontals, and hairpieces

All sales of these items are final.

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Conditions for Returns

Returns will only be accepted under the following limited circumstances:

• The item is unworn, unused, and in its original packaging, with tags and hygiene seals intact.

• The product has not been altered, washed, customised, or cut.

• The item was received damaged, defective, or incorrect.

If your item meets these conditions, please contact us within 48 hours of delivery at support@curlsaura.com, including your order number and clear photographs. Our team will review your case and advise on next steps.

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Cancellations

Orders may only be cancelled within 2 hours of purchase. After this time, your order may already be processing and cannot be cancelled.

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Responsibility for Size Selection

Customers are responsible for ensuring they select the correct size before completing a purchase. We strongly recommend reviewing the size guide provided on each product page prior to ordering.

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Governing Standards

• This policy complies with UK consumer law and is tailored to meet EU distance selling regulations.

• International customers should note that local consumer protection laws may not override our hygiene-based restrictions on returns.

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Contact Us

If you have any questions about this policy, please contact us:

Curlsaura Ltd
Company Registration Number: 16427851
Registered Office: 103 Great Meadow, Northampton, NN3 8DF, United Kingdom
Email: support@curlsaura.com
Mobile / WhatsApp: +44 7961 237809